In-house system development / Operations

Operations System

An end-to-end operations system covering the path from a new enquiry to a structured offer with line items and calculated totals.

End-to-end testedCentral data layerAPI & Webhook IntakeStatus logic
System flow

From intake to a complete offer.

Each step creates structured data, checks existing records and moves the business case forward in a controlled way.

01Lead Intake
→
02Opportunity
→
03Offer
→
04Offer Items
→
05Totals
Core capabilities

A robust process chain instead of isolated automations.

01

Structured intake

Enquiries are normalised through API or webhook intake and assigned to the correct business case.

02

Data and status logic

Organisations, contacts, opportunities and offers are managed centrally and updated in a controlled way.

03

Calculations

Offer line items, net values, tax and gross totals are processed transparently.

Architecture

Clear separation of data, logic and interfaces.

The modular system can be extended with approvals, documents, billing or an internal dashboard.

DATA LAYER

Central business data

Structured records for organisations, contacts, opportunities, offers and line items.

AUTOMATION LAYER

Workflow orchestration

Validation, routing, status transitions and controlled processing through defined workflows.

INTEGRATION LAYER

APIs & webhooks

Defined intake interfaces for new leads and offer data.

QUALITY LAYER

End-to-end testing

Tested new and existing record paths, including error cases and total calculations.

Engineering Standards

Engineered for controlled operations.

✓
Validation

Required data and assignments are checked before further processing.

✓
Idempotent paths

Existing records are detected to prevent unnecessary duplicates.

✓
Extensible architecture

Additional process steps can be introduced in a controlled way.

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